Email support
Send us an email at support@3dprepro.com. We typically respond within 24 hours on business days.What to include
To help us resolve your issue quickly, please include:- Your account email — so we can look up your account
- What you were trying to do — upload, repair, use a tool, etc.
- What happened — error messages, unexpected behavior, or screenshots
- Your model details — file format, polygon count, and file size (if relevant)
- Your browser and device — Chrome/Safari/Edge, Windows/Mac/mobile
Common issues
Before contacting support, check these resources:FAQ
Quick answers to common questions.
Troubleshooting
Step-by-step solutions to common problems.