> ## Documentation Index
> Fetch the complete documentation index at: https://docs.3dpreppro.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Get help from our team

## Email support

Send us an email at **[3dp3@mimaki.com](mailto:3dp3@mimaki.com)**. We typically respond within 24 hours on business days.

## What to include

To help us resolve your issue quickly, please include:

* **Your account email** — so we can look up your account
* **What you were trying to do** — upload, repair, use a tool, etc.
* **What happened** — error messages, unexpected behavior, or screenshots
* **Your model details** — file format, polygon count, and file size (if relevant)
* **Your browser and device** — Chrome/Safari/Edge, Windows/Mac/mobile

## Common issues

Before contacting support, check these resources:

<CardGroup cols={2}>
  <Card title="FAQ" icon="circle-question" href="/help/faq">
    Quick answers to common questions.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/help/troubleshooting">
    Step-by-step solutions to common problems.
  </Card>
</CardGroup>

## Feature requests

Have an idea for a feature? We'd love to hear it. Include "Feature Request" in your email subject line when writing to [3dp3@mimaki.com](mailto:3dp3@mimaki.com).